Privacy Policy

Last updated: 26 March 2026

Mrs. GOld (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.

1. Information We Collect

We may collect and process the following personal information:

Name and surname
Contact details (phone number, email address)
Identification details (ID number or passport, where required)
Transaction information
Location data (IP address, browser type, device information)
Any information submitted via contact forms or newsletter sign-ups

2. How We Collect Information

Your information may be collected through:

Contact forms on our website
Newsletter subscription forms
In-store transactions and interactions
Cookies and tracking technologies
Analytics tools such as Google Analytics

3. Purpose of Collecting Information

We collect personal information for the following purposes:

To provide and manage our services
To communicate with you regarding enquiries or transactions
To comply with legal and regulatory requirements (including FICA)
To improve our website and user experience
To send marketing communications (only where consent has been given)

4. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage data.

We use Google Analytics to understand how visitors interact with our website. This information is anonymised and used for statistical purposes.

You can choose to disable cookies in your browser settings, but this may affect website functionality.

5. Google Ads and Remarketing

We use Google Ads and remarketing services to advertise our services online. These services may use cookies to display relevant ads to users based on previous visits to our website.

Third-party vendors, including Google, may show our ads on websites across the internet.

You can opt out of Google’s use of cookies by visiting Google Ads Settings.

6. Google reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. This service analyses user behaviour to determine whether interactions are legitimate.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

If you subscribe to our newsletter, we may use your contact details to send you updates, promotions or relevant information.

You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

We do not sell or rent your personal information to third parties.

Your information may be shared only in the following circumstances:

Where required by law or regulatory authorities
To comply with legal obligations (e.g. FICA, AML)
With trusted service providers who assist in operating our website (under strict confidentiality)

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Your Rights

Under POPIA, you have the right to:

Access your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

14. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Mrs. Gold
Paarl & Kraaifontein
Phone: 072 478 6070
Email: info@mrsgold.co.za