Terms and Conditions
Last updated: 26 March 2026
Welcome to Mrs. Gold. By using our services, you agree to the following terms and conditions. Please read them carefully.
1. General
These terms and conditions govern all transactions and interactions with [Business Name]. By selling items to us or using our services, you agree to comply with these terms.
2. Services
Mrs. Gold buys gold, silver, platinum, coins, jewellery and related precious metal items. All items are subject to testing, verification and valuation before any offer is made.
3. Valuations
All valuations are based on the purity, weight and current market prices of the metals. Prices may fluctuate daily based on international market conditions.
All evaluations are provided without obligation. Customers are not required to accept any offer made.
4. Identification Requirements
In accordance with applicable laws and regulations, all customers are required to present valid identification when selling items. Transactions may be refused if proper identification is not provided.
5. Payments
Payment is made immediately upon acceptance of an offer. Cash payments are made up to R2000. Amounts exceeding R2000 will be paid via electronic funds transfer (EFT).
Payment methods may be subject to change based on legal or regulatory requirements.
6. Ownership of Goods
By selling items to Mrs. Gold, you confirm that you are the legal owner of the items and have the full right to sell them. We reserve the right to refuse any transaction if ownership is unclear or suspected to be unlawful.
7. Right to Refuse Service
Mrs. Gold reserves the right to refuse service or decline any transaction at its discretion, including but not limited to cases involving suspected fraud, stolen goods or non-compliance with legal requirements.
8. Pricing and Market Fluctuations
All offers are based on current market prices at the time of evaluation. Prices may change without notice due to market fluctuations.
9. Limitation of Liability
Mrs. Gold is not liable for any losses, damages or claims arising from the use of our services, except where required by law.
10. Privacy
Customer information is handled with care and in accordance with applicable data protection laws. Personal information collected during transactions is used solely for compliance and record-keeping purposes.
11. Amendments
We reserve the right to update or modify these terms and conditions at any time without prior notice. Updated versions will be published on our website.
12. Governing Law
These terms and conditions are governed by the laws of South Africa.
13. Contact Information
If you have any questions regarding these terms, please contact us:
Mrs. Gold
Paarl & Kraaifontein
Phone: 072 478 6070
Email: info@mrsgold.co.za
14. POPIA Compliance (Protection of Personal Information)
Mrs. Gold is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We collect and process personal information for the following purposes:
- To verify your identity as required by law
- To complete and record transactions
- To comply with legal and regulatory obligations
- For internal record-keeping and auditing purposes
The personal information we may collect includes your name, ID number, contact details and transaction history.
We take reasonable steps to ensure that your personal information is protected against loss, misuse, unauthorised access or disclosure.
Your information will not be shared with third parties unless required by law, regulatory authorities or for compliance purposes.
You have the right to request access to, correction of, or deletion of your personal information, subject to legal and record-keeping requirements.
15. Anti-Money Laundering (AML) Compliance
Mrs. Gold complies with all applicable anti-money laundering laws and regulations in South Africa.
We are required to monitor and report any suspicious or unusual transactions to the relevant authorities. This includes transactions that may be linked to unlawful activities or where the source of goods or funds cannot be verified.
We reserve the right to delay, refuse or cancel any transaction that raises suspicion or does not meet compliance requirements.
16. FICA & Identification Requirements
In accordance with the Financial Intelligence Centre Act (FICA), all customers are required to provide valid identification when conducting transactions.
Acceptable forms of identification may include:
- South African ID book or smart ID card
- Valid passport (for foreign nationals)
We may also request additional information where required, including proof of address or supporting documentation.
All transactions are recorded and may be reported to the relevant authorities where required by law.
Failure to provide the necessary documentation may result in the transaction being declined.